Shipping Policy

At Riva Silver, we strive to ensure that your order reaches you safely and on time. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website www.rivaasilver.com

1. Order Processing Time

• All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).
• Orders placed after 5:00 PM IST will be processed on the next working day.
• In case of any delay due to stock unavailability or high demand, our team will notify you via email or phone.

2. Shipping Partners
We partner with reliable and reputed courier services to ensure your products are delivered safely and promptly across India.

3. Estimated Delivery Time

• For metro cities: 3–5 business days after dispatch.
• For other areas: 5–10 business days depending on location and courier service availability.
• Delivery timelines are estimates and may vary due to external factors such as weather, local restrictions, or courier delays.

4. Shipping Charges.

• We offer ree shipping within India on orders above a certain value (as mentioned on our website).
• For orders below the free shipping threshold, a nominal delivery charge will apply and will be displayed during checkout.

5. Order Tracking

• Once your order has been shipped, you will receive an email and/or SMS with the tracking details and courier partner’s link. You can track your order status online using the provided tracking number.

6. International Shipping

• Currently, Riva Silver ships only within India. For international shipping inquiries, please contact our customer support team at rivasilver@gmail.com

7. Delayed or Lost Packages

• If your order has not arrived within the estimated delivery time, please contact our support team with your order number.
• We will coordinate with our courier partners to resolve the issue at the earliest.
• Riva Silver is not responsible for delays caused by natural disasters, government restrictions, or courier-related issues beyond our control.

8. Incorrect Address
Please ensure that your shipping address and contact details are accurate at the time of checkout. Riva Silver will not be responsible for orders shipped to an incorrect or incomplete address provided by the customer.

9. Contact Us

• If you have any questions or concerns regarding shipping or delivery, please contact us:
• Phone: +91 97733 98090
• Email: rivaasilver@gmail.com
  Showroom & Office: 900, Regent Orchid, Hardev Society, Station Road, Jogeshwari East, Mumbai – 400060
• Office: Zaveri Bazar, Mumbai